Dealing with difficult customers can be challenging. Many of us get to deal with angry or unhappy clients as part of our roles, and it’s never easy. But if we know what to say and, more importantly, how to say it, we may be able to save the situation and the customer. In fact, we can even end up with a better relationship with our client than we had before. In this workshop we’ll explore how to deal with angry or difficult customers. We’ll highlight specific tips and techniques that you can use to smooth things over, so that you can leave them feeling more than satisfied. You will leave them wanting to remain as your customer. You will learn how to handle a conflict moment and keep it from escalating into a crisis.