OPPORTUNITY UNFOLDS.

JUNE 26-28, 2018 | EDUCATION JUNE 25-27
Mandalay Bay, Las Vegas, NV, USA

How to Connect with the “Digital Minded” Shopper

Retail Sessions Mon, Jun 25 11:00 am - 1:00 pm Islander Ballroom A

Customers have changed and so has how they want to interact in the retail environment. Attend this session and learn the techniques and tactics that will help you maximize engagement, increase loyalty and drive sales!
Today’s digital minded customer is driven by a variety of online sources and now has different expectations for how retailers should deal with them. Learn what these digital customers want, and don’t want from your pet store today.
Find out how “not talking” to your customer might be just what they want. Learn why they are willing to tell everyone about their experience from the time they start searching for your business until the time they leave with a package in hand. Attend this extended session and learn what today’s customer wants in a retail interaction and how to provide it at your store

Profiles

Lynn Switanowski
Creative Business Consulting Group