The cat's out of the bag
and delivering the inside scoop on pet retail's favorite show.
August
20-22
2019
Education August 19-21
Mandalay Bay
Las Vegas, NV, USA

Learn More. Earn More. 

Tap into more than 85 hours of educational programming with seminars and sessions designed specifically for the needs and goals of retailers and other pet professionals. Whether you’re an independent shop owner, a groomer or a service professional, a world of actionable insights awaits you at SuperZoo.

Monday, June 25

8:00 am

Exploring the Foundation of Dog Grooming

Grooming Sessions Mon, Jun 25 8:00 am - 2:00 pm Islander Ballroom H
Speakers: Christina Pawlosky, NDGAA, CFMG • Judy Hudson, NCMG
 
 

9:30 am

Learn to Manage your Inventory to Increase Profits

Retail Sessions Mon, Jun 25 9:30 am - 10:30 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

11:00 am

Are You Ready to Start Your Business in the Pet Service Industry?

Service Industry Sessions Mon, Jun 25 11:00 am - 12:00 pm Islander Ballroom G
Speakers: Mary Oquendo
 
 

Conflict-How to Embrace it Instead of Avoiding it

Retail Sessions Mon, Jun 25 11:00 am - 12:30 pm Islander Ballroom C
Speakers: Tammy Bond
 
 

Demo: Drop Coat Teddy Bear Trim

Grooming Sessions Mon, Jun 25 11:00 am - 12:30 pm Islander Ballroom F
Speakers: Michell Evans
 
 

How to Connect with the “Digital Minded” Shopper

Retail Sessions Mon, Jun 25 11:00 am - 1:00 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

12:30 pm

Changing the Game: Honing your Pet Business Strategy Workshop

Retail Sessions Mon, Jun 25 12:30 pm - 3:30 pm Shell Seekers A/B
Speakers: Michael Johnson
 
 

1:00 pm

Demo: New Asian Fusion Designs

Grooming Sessions Mon, Jun 25 1:00 pm - 2:30 pm Islander Ballroom F
Speakers: Jennifer Lee
 
 

1:30 pm

How to Successfully Train New Employees to Perform to your Expectations

Retail Sessions Mon, Jun 25 1:30 pm - 2:30 pm Islander Ballroom C
Speakers: Tammy Bond
 
 

Before Grooming a Cat

Grooming Sessions Mon, Jun 25 1:30 pm - 2:30 pm Islander Ballroom G
Speakers: Lynn Paolillo
 
 

How to Increase Your Brick-and-Mortar Business in an Online World

Retail Sessions Mon, Jun 25 1:30 pm - 3:00 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

2:30 pm

CPR – PetTech First Aid and Care for Your Pets

Service Industry Sessions Mon, Jun 25 2:30 pm - 7:00 pm Islander Ballroom H
Speakers: Beth Cristiano • Mary Oquendo
 
 

3:00 pm

2018 Pet Retail Performance Report: Key Performance Ratios

Retail Sessions Mon, Jun 25 3:00 pm - 4:00 pm Islander Ballroom C
Speakers: Michael Becher
 
 

Health Talk: Ergonomics for the Groomer

Service Industry Sessions Mon, Jun 25 3:00 pm - 4:00 pm Islander Ballroom G
Speakers: Jim Warner, DC
 
 

Demo: Half-Do Comb Over/Side Cut

Grooming Sessions Mon, Jun 25 3:00 pm - 4:30 pm Islander Ballroom F
Speakers: William Galharde
 
 

3:30 pm

Is Your Pet Business Social Enough for Your Customers?

Retail Sessions Mon, Jun 25 3:30 pm - 5:00 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

4:30 pm

Meet the Millennials: The Customers to Change It All

Retail Sessions Mon, Jun 25 4:30 pm - 5:30 pm Islander Ballroom C
Speakers: Barbara Wold
 
 

The Art of Pet Retailing

Service Industry Sessions Mon, Jun 25 4:30 pm - 5:30 pm Islander Ballroom G
Speakers: Leel Michelle
 
 

5:30 pm

Make SuperZoo Work for You…. Plan your Time and Plan for your Success

Retail Sessions Mon, Jun 25 5:30 pm - 6:00 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

Tuesday, June 26

8:00 am

How to Manage your Millennial Workforce

Retail Sessions Tue, Jun 26 8:00 am - 9:00 am Islander Ballroom C
Speakers: Tammy Bond
 
 

Demo: Airbrushing with Ease

Grooming Sessions Tue, Jun 26 8:00 am - 9:30 am Islander Ballroom F
Speakers: Dawn Omboy
 
 

How to Connect with the “Digital Minded” Shopper

Retail Sessions Tue, Jun 26 8:00 am - 10:00 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

New Approach in Hands-On Scissoring Workshop

Grooming Sessions Tue, Jun 26 8:00 am - 11:00 am Islander Ballroom H
Speakers: Olga Zabelinskaya
 
 

9:00 am

Use Events to Drive Traffic to your Store

Retail Sessions Tue, Jun 26 9:00 am - 10:00 am Islander Ballroom B
Speakers: Dave Ratner
 
 

Grooming and Nutrition

Grooming Sessions Tue, Jun 26 9:00 am - 10:00 am Islander Ballroom G
Speakers: Dr. Micah Kohles
 
 

9:30 am

Stand Out! Differentiate or Disappear

Retail Sessions Tue, Jun 26 9:30 am - 10:30 am Islander Ballroom C
Speakers: Larry Mersereau
 
 

10:00 am

Poison Arrow Frogs

Show Floor Talks: Free Animal Wellness and Retail Topics Tue, Jun 26 10:00 am - 10:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Loren Leigh
 
 

Demo: Kerry Blue Terrier

Grooming Sessions Tue, Jun 26 10:00 am - 11:30 am Islander Ballroom F
Speakers: Emilia Diaz
 
 

10:30 am

Use Social Media Marketing to Emotionally Connect with Your Customers

Retail Sessions Tue, Jun 26 10:30 am - 11:30 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

World of Skin and Hair

Grooming Sessions Tue, Jun 26 10:30 am - 11:30 am Islander Ballroom G
Speakers: Dr. Cliff Faver • Suzanne Marchetti, ICMG
 
 

11:00 am

5 Secrets of Superior Decision Making

Show Floor Talks: Free Animal Wellness and Retail Topics Tue, Jun 26 11:00 am - 11:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Tammy Bond
 
 

Nutrition-Beyond the Label

Retail Sessions Tue, Jun 26 11:00 am - 12:00 pm Islander Ballroom B
Speakers: Dr. Micah Kohles
 
 

How to Survive in an Amazon World

Retail Sessions Tue, Jun 26 11:00 am - 12:30 pm Islander Ballroom C
Speakers: Barbara Wold
 
 

12:00 pm

Easy Pet Ear and Nail Maintenance

Show Floor Talks: Free Animal Wellness and Retail Topics Tue, Jun 26 12:00 pm - 12:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Teri DiMarino
 
 

Not All Hair Is Created Equal

Grooming Sessions Tue, Jun 26 12:00 pm - 1:00 pm Islander Ballroom G
Speakers: Dr. Cliff Faver • Suzanne Marchetti, ICMG
 
 

Demo: Bichon Frise Pet Style

Grooming Sessions Tue, Jun 26 12:00 pm - 1:30 pm Islander Ballroom F
Speakers: Sergio Villasanti, ICMG (IPG) and NCMG (NDGAA)
 
 

AKC S.A.F.E. Grooming Program: Safety in the Salon

Service Industry Sessions Tue, Jun 26 12:00 pm - 5:00 pm Islander Ballroom H
Speakers: Susan Sholar
 
 

12:30 pm

Using Video to Boost Online Engagement, Offline Foot Traffic and Event Attendance

Retail Sessions Tue, Jun 26 12:30 pm - 1:30 pm Islander Ballroom B
Speakers: Crystal Vilkaitis
 
 

1:00 pm

Birds in Retail: How to Succeed

Show Floor Talks: Free Animal Wellness and Retail Topics Tue, Jun 26 1:00 pm - 1:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Alycia Antheunisse
 
 

1:30 pm

Skin Issues: When Things Go Wrong

Grooming Sessions Tue, Jun 26 1:30 pm - 2:30 pm Islander Ballroom G
Speakers: Dr. Cliff Faver • Suzanne Marchetti, ICMG
 
 

2:00 pm

Insect Protein: 101

Show Floor Talks: Free Animal Wellness and Retail Topics Tue, Jun 26 2:00 pm - 2:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Dr. Micah Kohles
 
 

Demo: Poodle Pet Trim

Grooming Sessions Tue, Jun 26 2:00 pm - 3:30 pm Islander Ballroom F
Speakers: Sharon Hall
 
 

3:00 pm

Sick Skin and How to Treat It

Grooming Sessions Tue, Jun 26 3:00 pm - 4:00 pm Islander Ballroom G
Speakers: Dr. Cliff Faver • Suzanne Marchetti, ICMG
 
 

Retail Panel: The FUTURE is NOW— Is Your Pet Store Ready?

Retail Sessions Tue, Jun 26 3:00 pm - 4:30 pm Islander Ballroom A
Speakers: Lynn Switanowski • B.C. Henschen • Sally Adams Trufant • Carolyn Brown
 
 

3:30 pm

Employee Challenges Q&A

Show Floor Talks: Free Animal Wellness and Retail Topics Tue, Jun 26 3:30 pm - 4:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Tammy Bond
 
 

Wednesday, June 27

8:00 am

Consumer Trends and How they will Affect you in the Coming Year

Retail Sessions Wed, Jun 27 8:00 am - 9:00 am Islander Ballroom C
Speakers: Larry Mersereau
 
 

Top 10 Common Diseases that Groomers See

Grooming Sessions Wed, Jun 27 8:00 am - 9:00 am Islander Ballroom G
Speakers: Dr. Micah Kohles
 
 

How to be OSHA Compliant in Grooming and Kennels

Service Industry Sessions Wed, Jun 27 8:00 am - 9:00 am Islander Ballroom H
Speakers: Benjamin Day
 
 

Demo: Braiding Long Coated Breeds

Grooming Sessions Wed, Jun 27 8:00 am - 9:30 am Islander Ballroom F
Speakers: William Galharde
 
 

Use Social Media to Win Fans and Influence your Pet Store Customers

Retail Sessions Wed, Jun 27 8:00 am - 10:00 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

9:30 am

Cat Grooming 101

Grooming Sessions Wed, Jun 27 9:30 am - 10:30 am Islander Ballroom G
Speakers: Lynn Paolillo
 
 

Proper Sanitation Products and Procedures for Pet Retailers, Grooming Shops, Kennels, and Doggie Daycares: The Difference Between Sanitizing, Disinfecting, and Cleaning

Service Industry Sessions Wed, Jun 27 9:30 am - 10:30 am Islander Ballroom H
Speakers: Chris Quinlan
 
 

10:00 am

Retailing Parrots Responsibly and Ethically

Show Floor Talks: Free Animal Wellness and Retail Topics Wed, Jun 27 10:00 am - 10:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Alycia Antheunisse
 
 

Are You Secure? Digital Security and You

Retail Sessions Wed, Jun 27 10:00 am - 11:00 am Islander Ballroom C
Speakers: James Spellos
 
 

The Foundations of a Successful Facebook and Instagram Page

Retail Sessions Wed, Jun 27 10:00 am - 11:30 am Islander Ballroom B
Speakers: Crystal Vilkaitis
 
 

Demo: Sporting Dog Grooming Techniques

Grooming Sessions Wed, Jun 27 10:00 am - 11:30 am Islander Ballroom F
Speakers: Michell Evans
 
 

10:30 am

Creating Mobile Marketing Programs that Convert Shopper Looks to Sales

Retail Sessions Wed, Jun 27 10:30 am - 11:30 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

11:00 am

Oral Health Care “Naturally”

Show Floor Talks: Free Animal Wellness and Retail Topics Wed, Jun 27 11:00 am - 11:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Dr. Edmund Sulkowski
 
 

Grooming Boutique Merchandising

Service Industry Sessions Wed, Jun 27 11:00 am - 12:00 pm Islander Ballroom G
Speakers: Leel Michelle
 
 

Safety First in the Kennel and Grooming Salon

Service Industry Sessions Wed, Jun 27 11:00 am - 12:00 pm Islander Ballroom H
Speakers: Benjamin Day
 
 

12:00 pm

Using Video to Boost Online Engagement, Offline Foot Traffic and Event Attendance

Retail Sessions Wed, Jun 27 12:00 pm - 1:00 pm Islander Ballroom B
Speakers: Crystal Vilkaitis
 
 

Tax Reform and You: How Does the New Legislation Affect You and Your Business?

Retail Sessions Wed, Jun 27 12:00 pm - 1:00 pm Islander Ballroom C
Speakers: Julie Gentile
 
 

Turning Pet Behavior Problems into a Profit Center

Retail Sessions Wed, Jun 27 12:00 pm - 1:00 pm Islander Ballroom A
Speakers: Dr. Valarie Tynes, DVM, DACVB
 
 

Demo: Handling Techniques for Cat Grooming

Grooming Sessions Wed, Jun 27 12:00 pm - 1:30 pm Islander Ballroom F
Speakers: Lynn Paolillo
 
 

12:30 pm

Scheduling, Pricing and Van Maintenance for Your Mobile Grooming Success

Grooming Sessions Wed, Jun 27 12:30 pm - 1:30 pm Islander Ballroom H
Speakers: Shaffia Galis-Menendez
 
 

1:00 pm

30 Apps in 30 Minutes

Show Floor Talks: Free Animal Wellness and Retail Topics Wed, Jun 27 1:00 pm - 1:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: James Spellos
 
 

Gentle Grooming for the Geriatric Pet

Grooming Sessions Wed, Jun 27 1:00 pm - 2:00 pm Islander Ballroom G
Speakers: Donna Owens
 
 

2:00 pm

How to do More with Less

Show Floor Talks: Free Animal Wellness and Retail Topics Wed, Jun 27 2:00 pm - 2:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Tammy Bond
 
 

Demo: Can a Style Really Change a Dog’s Mood?

Grooming Sessions Wed, Jun 27 2:00 pm - 3:30 pm Islander Ballroom F
Speakers: Michell Evans
 
 

2:30 pm

Occupational Safety for Bathers & Groomers

Grooming Sessions Wed, Jun 27 2:30 pm - 3:30 pm Islander Ballroom G
Speakers: Donna Owens
 
 

3:00 pm

Establishing Standard Fish Health Practices in Stores

Show Floor Talks: Free Animal Wellness and Retail Topics Wed, Jun 27 3:00 pm - 3:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: George Blasiola
 
 

4:00 pm

Demystifying Chameleons

Show Floor Talks: Free Animal Wellness and Retail Topics Wed, Jun 27 4:00 pm - 4:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Loren Leigh
 
 

Thursday, June 28

10:00 am

Aquatic Nutrition 101: Educating your Customers

Show Floor Talks: Free Animal Wellness and Retail Topics Thu, Jun 28 10:00 am - 10:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: George Blasiola
 
 

11:00 am

Adding Pet Services to Your Store

Show Floor Talks: Free Animal Wellness and Retail Topics Thu, Jun 28 11:00 am - 11:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: B.C. Henschen
 
 

12:00 pm

Building Muscle and Keeping the Joints Flexible

Show Floor Talks: Free Animal Wellness and Retail Topics Thu, Jun 28 12:00 pm - 12:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall C
Speakers: Dr. Edmund Sulkowski
 
 

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