The cat's out of the bag
and delivering the inside scoop on pet retail's favorite show.
September 1-3
2020
Mandalay Bay
Las Vegas, NV, USA

SUPERZOO U®

Your Business’ Next Phase Starts with Industry-Leading Education. 

Monday, August 19

8:00 am

Adding Boarding to Your Grooming or Retail Operation

Service Industry Sessions Mon, Aug 19 8:00 am - 9:00 am Islander Ballroom G
Speakers: Greg Taylor
 
 

P.E.T. Boot Camp for a Profitable Pet Business in 2019 and Beyond

Retail Sessions Mon, Aug 19 8:00 am - 1:30 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

Ready-Set-Go, Prep-Bathe-Dry!

Grooming Sessions Mon, Aug 19 8:00 am - 2:00 pm Islander Ballroom H
Speakers: Teri DiMarino
 
 

Demo: Handstripping 101

Grooming Demos Mon, Aug 19 8:00 am - 9:30 pm Islander Ballroom F
Speakers: Michell Evans
 
 

9:30 am

Bridging the Pet Nutrition Gap: What Pet Retailers Should Say, What to Avoid, and When to Refer

Retail Sessions Mon, Aug 19 9:30 am - 10:30 am Islander Ballroom B
Speakers: Dr. Ernie Ward
 
 

E-commerce and Pet Specialty Retailers: Tracking Competition and Convergence Trends

Retail Sessions Mon, Aug 19 9:30 am - 10:30 am Islander Ballroom C
Speakers: David Sprinkle
 
 

All About Bathing Systems: Understanding, Integrating and Mastery of Shampoo Applicators

Grooming Sessions, Service Industry Sessions Mon, Aug 19 9:30 am - 10:30 am Islander Ballroom G
Speakers: Dave Campanella
  
 

10:00 am

Demo: Cute, Cute, Cute

Grooming Demos Mon, Aug 19 10:00 am - 11:30 am Islander Ballroom F
Speakers: Kitty Dekeersgieter
 
 

11:00 am

Solving Generational Challenges – 4 Essential Steps to Build Your Multi-Generational Staff

Retail Sessions Mon, Aug 19 11:00 am - 12:00 pm Islander Ballroom B
Speakers: Tammy Bond
 
 

Promoting and Pricing Cat Grooming Services

Grooming Sessions Mon, Aug 19 11:00 am - 12:00 pm Islander Ballroom G
Speakers: Lynn Paolillo
 
 

Raw Food Panel: Operations, Sales and Marketing

Retail Sessions Mon, Aug 19 11:00 am - 12:30 pm Islander Ballroom C
Speakers: B.C. Henschen • Al Puntillo • Russell Herman • Barry Berman
 
 

12:00 pm

Demo: Speed Grooming with Style

Grooming Demos Mon, Aug 19 12:00 pm - 1:30 pm Islander Ballroom F
Speakers: Michell Evans
 
 

12:30 pm

How to Deal with Reactive Dogs in Training Class

Service Industry Sessions Mon, Aug 19 12:30 pm - 1:30 pm Islander Ballroom G
Speakers: Debbie Oliver
 
 

1:00 pm

Future Pet Foods: What Every Pet Retailer Needs to Know About Cultured Meats, Fungal Proteins and Fermented Foods

Retail Sessions Mon, Aug 19 1:00 pm - 2:00 pm Islander Ballroom B
Speakers: Dr. Ernie Ward
 
 

The Trade War: You Your Customers and Their Pets

Retail Sessions Mon, Aug 19 1:00 pm - 2:00 pm Islander Ballroom C
Speakers: David French
 
 

1:30 pm

Future Trends Will Be Here Sooner Than You Think

Retail Sessions Mon, Aug 19 1:30 pm - 4:30 pm Shell Seekers
Speakers: Michael Johnson
 
 

2:00 pm

Problem Solved: How to Manage Difficult Cats and Their Owners

Grooming Sessions Mon, Aug 19 2:00 pm - 3:00 pm Islander Ballroom G
Speakers: Lynn Paolillo
 
 

AKC S.A.F.E. Handling Course

Service Industry Sessions Mon, Aug 19 2:00 pm - 4:00 pm Islander Ballroom F
Speakers: Khris Berry
 
 

2:30 pm

Employees: Can’t Live With ‘Em, Can’t Live Without ‘Em

Retail Sessions Mon, Aug 19 2:30 pm - 3:30 pm Islander Ballroom B
Speakers: Lori Kleiman
 
 

Panel Discussion – Rising Above the Trenches from Pet Industry Veterans

Retail Sessions Mon, Aug 19 2:30 pm - 4:00 pm Islander Ballroom C
Speakers: Tammy Bond
 
 

Groomer’s Guide to Purebred Dogs

Grooming Sessions Mon, Aug 19 2:30 pm - 6:30 pm Islander Ballroom H
Speakers: Jennifer Bishop-Jenkins
 
 

3:30 pm

How to Add Trick Classes to Your Dog Training Program

Service Industry Sessions Mon, Aug 19 3:30 pm - 4:30 pm Islander Ballroom G
Speakers: Debbie Oliver
 
 

4:00 pm

Accelerating Growth in Today’s Changing Pet Landscape

Retail Sessions Mon, Aug 19 4:00 pm - 5:00 pm Islander Ballroom A
Speakers: Brad Boldridge • James Restivo • Maria Lange
 
 

Impact and Future of CBD in the Pet Industry

Retail Sessions Mon, Aug 19 4:00 pm - 5:30 pm Islander Ballroom B
Speakers: Ed Frisch
 
 

4:30 pm

Demo: Beautiful Bichons

Grooming Demos Mon, Aug 19 4:30 pm - Tue, Aug 20 6:00 pm Islander Ballroom F
Speakers: Barbara Prueckel
 
 

5:00 pm

What’s More Important? The Haircut or the Client?

Grooming Sessions Mon, Aug 19 5:00 pm - 6:00 pm Islander Ballroom G
Speakers: Kitty Dekeersgieter
 
 

5:30 pm

Increase Your Pet Store Profit Potential- Make the Most of Your Time at SuperZoo

Retail Sessions Mon, Aug 19 5:30 pm - 6:00 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

Tuesday, August 20

8:00 am

Differentiation of Hypoallergenic, Tearless and Puppy Shampoos

Grooming Sessions Tue, Aug 20 8:00 am - 9:00 am Islander Ballroom G
Speakers: Dale R. Sanson, Ph.D., MBA
 
 

The Science and Nutritional Literacy Behind the Fresh Food Movement

Retail Sessions Tue, Aug 20 8:00 am - 9:30 am Islander Ballroom C
Speakers: Dr. Donna M. Raditic • Dr. Karen Shaw Becker
 
 

Impact and Future of CBD in the Pet Industry

Retail Sessions Tue, Aug 20 8:00 am - 9:30 am Islander Ballroom B
Speakers: Ed Frisch
 
 

Demo: Poodle “European Style”

Grooming Demos Tue, Aug 20 8:00 am - 9:30 am Islander Ballroom F
Speakers: Kitty Ponnet
 
 

CPR – PetTech First Aid and Care for Your Pets

Service Industry Sessions Tue, Aug 20 8:00 am - 12:30 pm Islander Ballroom H
Speakers: Beth Cristiano • Mary Oquendo
 
 

9:30 am

How Customers Shop Today Online is a Way of Life – Not Just a Way to Shop

Retail Sessions Tue, Aug 20 9:30 am - 10:30 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

Emergency Preparedness – Are You Ready?

Service Industry Sessions Tue, Aug 20 9:30 am - 10:30 am Islander Ballroom G
Speakers: Benjamin Day
 
 

10:00 am

Dog Housing Solutions: Pros & Cons and Trends

Show Floor Talks Tue, Aug 20 10:00 am - 10:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Greg Taylor
 
 

How to Manage Your Team to Success – Staff Management Simplified

Retail Sessions Tue, Aug 20 10:00 am - 11:00 am Islander Ballroom B
Speakers: Tammy Bond
 
 

Small Pets, Big Profits – An Expert Look at the Category Every Store Should Carry

Retail Sessions Tue, Aug 20 10:00 am - 11:30 am Islander Ballroom C
Speakers: Lindsay Schmuecker • Dr. Micah Kohles
 
 

Demo: The American Cocker Spaniel: Style and Elegance

Grooming Demos Tue, Aug 20 10:00 am - 11:30 am Islander Ballroom F
Speakers: Jonathan David
 
 

11:00 am

Creating the Perfect Reptile Habitat

Show Floor Talks Tue, Aug 20 11:00 am - 11:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Loren Leigh
 
 

Employee Onboarding, Feedback and Training Initiatives that Drive Results

Retail Sessions Tue, Aug 20 11:00 am - 12:00 pm Islander Ballroom A
Speakers: Lori Kleiman
 
 

Skin Issues: Understanding The “Why” in How to Approach Them

Grooming Sessions Tue, Aug 20 11:00 am - 12:00 pm Islander Ballroom G
Speakers: Dr. Cliff Faver
 
 

Demystifying Capital Fundraising: What to Know Before Meeting with Investors

Show Floor Talks Tue, Aug 20 11:00 am - 12:00 pm New Product Showcase Stage
 
 

Launch Your Brand in China through E-commerce Site TMALL (owned by Alibaba*)

Show Floor Talks Tue, Aug 20 11:00 am - 12:00 pm International Lounge
 
 

11:30 am

Pet Store Financial Performance 101: Improving Pet Retail Operations Through Benchmarking

Retail Sessions Tue, Aug 20 11:30 am - 12:30 pm Islander Ballroom B
Speakers: Michael Becher
 
 

12:00 pm

If You Want a Friend in Washington: Telling Our Stories to Lawmakers

Show Floor Talks Tue, Aug 20 12:00 pm - 12:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Mike Bober
 
 

Is Your Mindset Holding You Back from True Success?

Retail Sessions Tue, Aug 20 12:00 pm - 1:00 pm Islander Ballroom C
Speakers: Tammy Bond
 
 

Demo: Mixed Breed Makeover with Asian Fusion Style

Grooming Demos Tue, Aug 20 12:00 pm - 1:30 pm Islander Ballroom F
Speakers: Olga Zabelinskaya
 
 

12:30 pm

Fire Safety – Do You Know What to Do?

Service Industry Sessions Tue, Aug 20 12:30 pm - 1:30 pm Islander Ballroom G
Speakers: Benjamin Day
 
 

1:00 pm

AKC S.A.F.E. Grooming Program: Safety in the Salon

Grooming Sessions, Service Industry Sessions Tue, Aug 20 1:00 pm - 6:00 pm Islander Ballroom H
Speakers: Susan Sholar
  
 

1:30 pm

New Product Showcase Awards

Show Floor Talks, Trade Show Activities Tue, Aug 20 1:30 pm - 2:00 pm New Product Showcase Stage
  
 

2:00 pm

Communicating Pet Nutrition to Pet Parents

Show Floor Talks Tue, Aug 20 2:00 pm - 2:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Sarah Hubler
 
 

2:30 pm

Pathway to Profitability: Building the Business Model

Show Floor Talks Tue, Aug 20 2:30 pm - 3:30 pm New Product Showcase Stage
 
 

Launch Your Brand in China through E-commerce Site TMALL (owned by Alibaba*)

Show Floor Talks Tue, Aug 20 2:30 pm - Wed, Aug 21 3:30 pm International Lounge
 
 

3:00 pm

Put Pet Store Pro to Work for Your Pet Store

Show Floor Talks Tue, Aug 20 3:00 pm - 3:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Stephanie A. Kaplan
 
 

4:00 pm

Current State of the Union: CBD and Hemp Legalization and Legislation

Show Floor Talks Tue, Aug 20 4:00 pm - 4:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Steve Smith
 
 

Wednesday, August 21

8:00 am

Products You Should Carry to Treat the Most Common Pet Behavior Problems and Ailments

Retail Sessions Wed, Aug 21 8:00 am - 9:00 am Islander Ballroom B
Speakers: Dr. Ruth MacPete
 
 

How to Avoid Pet Tragedies in Your Pet Care Business

Service Industry Sessions Wed, Aug 21 8:00 am - 9:00 am Islander Ballroom G
Speakers: Robin Bennett
 
 

Panel: How to Drive Traffic to Increase Sales in Your Store

Retail Sessions Wed, Aug 21 8:00 am - 9:30 am Islander Ballroom C
Speakers: Lynn Switanowski • Crystal Vilkaitis • Sally Adams Trufant
 
 

Demo: Scissor Over Comb Technique – The Jonathan David Way

Grooming Demos Wed, Aug 21 8:00 am - 9:30 am Islander Ballroom F
Speakers: Jonathan David
 
 

Demo: Creative Grooming with Thailand’s Sathit Suratphiphit

Grooming Demos Wed, Aug 21 8:00 am - 2:00 pm Islander Ballroom H
Speakers: Sathit Suratphiphit
 
 

9:00 am

The Art of the Upsell

Retail Sessions Wed, Aug 21 9:00 am - 10:30 am Islander Ballroom A
Speakers: Nancy Hassel
 
 

9:30 am

Critical Sustainable Business Strategies for Retailers

Retail Sessions Wed, Aug 21 9:30 am - 10:30 am Islander Ballroom B
Speakers: Caitlyn Dudas
 
 

Must Have Grooming Forms

Grooming Sessions Wed, Aug 21 9:30 am - 10:30 am Islander Ballroom G
Speakers: Mary Oquendo
 
 

10:00 am

Flea and Tick Control; Which Grooming Products Provide the Best Control for My Clients and My Salon?

Show Floor Talks Wed, Aug 21 10:00 am - 10:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Dale R. Sanson, Ph.D., MBA
 
 

How to Create Scroll-Stopping Social Media Content to Attract Pet Parents: 5 Tips and Apps That Work!

Retail Sessions Wed, Aug 21 10:00 am - 11:00 am Islander Ballroom C
Speakers: Crystal Vilkaitis
 
 

Leap Ventures Pitch Presentations

Show Floor Talks Wed, Aug 21 10:00 am - 11:00 am New Product Showcase Stage
 
 

Sanitation for Grooming Shops, Kennels, and Pet Retailers: Sanitation Simplified

Grooming Sessions, Service Industry Sessions Wed, Aug 21 10:00 am - 12:00 pm Islander Ballroom F
Speakers: Chris Quinlan
  
 

11:00 am

The Importance of Biosecurity to prevent Disease Outbreaks in Retail Stores

Show Floor Talks Wed, Aug 21 11:00 am - 11:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: George Blasiola
 
 

All About Dog Daycare

Service Industry Sessions Wed, Aug 21 11:00 am - 12:00 pm Islander Ballroom G
Speakers: Robin Bennett
 
 

Tools and Tactics, Instagram 2019: Using Instagram to Produce Sales for Your Pet Business

Retail Sessions Wed, Aug 21 11:00 am - 12:00 pm Islander Ballroom A
Speakers: Lynn Switanowski
 
 

Sourcing Fundamentals and from Alternative Countries

Show Floor Talks Wed, Aug 21 11:00 am - 12:00 pm International Lounge
 
 

Analyzing Animal Nutrition: The Product Inside the Package

Retail Sessions Wed, Aug 21 11:00 am - 12:30 pm Islander Ballroom B
Speakers: Dr. Micah Kohles
 
 

12:00 pm

How Outdated Perceptions Threaten the Future of U.S. Dog Breeding and the Pet Marketplace

Show Floor Talks Wed, Aug 21 12:00 pm - 12:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Patti Strand
 
 

12:30 pm

Understanding Short-Nosed Breeds and Their Special Needs

Grooming Sessions Wed, Aug 21 12:30 pm - 1:30 pm Islander Ballroom F
Speakers: Teri DiMarino
 
 

Rustic Coated Breeds

Grooming Sessions Wed, Aug 21 12:30 pm - 1:30 pm Islander Ballroom G
Speakers: Michell Evans
 
 

1:00 pm

Get Found on Google’s First Page

Show Floor Talks Wed, Aug 21 1:00 pm - 1:15 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Ali Nikoopour
 
 

Pet Care Innovation – Data Driven Pet Care Startups

Show Floor Talks Wed, Aug 21 1:00 pm - 1:30 pm New Product Showcase Stage
 
 

1:20 pm

How to Improve Your Online Presence

Show Floor Talks Wed, Aug 21 1:20 pm - 1:35 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Cathal D’Arcy
 
 

2:00 pm

Hemp Oil {CBD} for our Pets and What You Need to Know

Show Floor Talks Wed, Aug 21 2:00 pm - 2:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Dr. Edmund Sulkowski
 
 

Dermatology: Anatomy to Disease

Grooming Sessions Wed, Aug 21 2:00 pm - 4:00 pm Islander Ballroom F
Speakers: Dr. Micah Kohles
 
 

2:30 pm

Sourcing Fundamentals and from Alternative Countries

Show Floor Talks Wed, Aug 21 2:30 pm - 3:30 pm International Lounge
 
 

3:00 pm

The Boom in Backyard Chicken Keeping

Show Floor Talks Wed, Aug 21 3:00 pm - 3:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Martin Hodson
 
 

Pet Care Innovation – Putting the Pet In the Center of Your Pet Care Startup

Show Floor Talks Wed, Aug 21 3:00 pm - 3:30 pm New Product Showcase Stage
 
 

4:00 pm

Pet Sustainability/Show Floor Talks Reception

Show Floor Talks, Trade Show Activities Wed, Aug 21 4:00 pm - 5:00 pm
  
 

Thursday, August 22

8:30 am

Demo: Baby Doll Faces

Grooming Demos Thu, Aug 22 8:30 am - 9:30 am Islander Ballroom F
Speakers: Olga Zabelinskaya
 
 

Being Good on Social Media Doesn’t Just “Happen” – Learn to Create a Profit Producing Social Media Strategy for Your Pet

Retail Sessions Thu, Aug 22 8:30 am - 9:30 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

MAPP Compliance-Why the Pet Industry is Different Than Most

Retail Sessions Thu, Aug 22 8:30 am - 9:30 am Islander Ballroom B
Speakers: Ronald Solomon
 
 

DCM (Dilated Cardiomyopathy) Update

Retail Sessions Thu, Aug 22 8:30 am - 9:30 am Islander Ballroom C
Speakers: Dana Brooks
 
 

Business Roundtable: Pay Scales, Percentages and Payroll

Service Industry Sessions Thu, Aug 22 8:30 am - 10:30 am Islander Ballroom G
Speakers: Debbie Pratto • Joe Zuccarello • Teri DiMarino
 
 

Training Your Team to Operate Your Self-Service Dog Wash

Service Industry Sessions Thu, Aug 22 8:30 am - 10:30 am Islander Ballroom H
Speakers: Donna Walker • Lisa Vella
 
 

10:00 am

Put Pet Store Pro to Work for Your Pet Store

Show Floor Talks Thu, Aug 22 10:00 am - 10:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Stephanie A. Kaplan
 
 

Defensive Handling in the Grooming Salon

Grooming Sessions, Service Industry Sessions Thu, Aug 22 10:00 am - 11:00 am Islander Ballroom F
Speakers: Debbie Oliver
  
 

How Customers Shop Today Online is a Way of Life – Not Just a Way to Shop

Retail Sessions Thu, Aug 22 10:00 am - 11:00 am Islander Ballroom A
Speakers: Lynn Switanowski
 
 

How to Create Scroll-Stopping Social Media Content to Attract Pet Parents: 5 Tips and Apps That Work

Retail Sessions Thu, Aug 22 10:00 am - 11:00 am Islander Ballroom B
Speakers: Crystal Vilkaitis
 
 

10:30 am

The Customs Form Mistake That Could Cost You $10,000

Retail Sessions Thu, Aug 22 10:30 am - 11:30 am International Lounge
Speakers: Kimberly Daniels
 
 

The Customs Form Mistake That Could Cost You $10,000

Show Floor Talks Thu, Aug 22 10:30 am - 11:30 am International Lounge
 
 

11:00 am

Nutraceuticals and The Immune System and Wellness Support for our Pets

Show Floor Talks Thu, Aug 22 11:00 am - 11:30 am Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: Dr. Edmund Sulkowski
 
 

12:00 pm

Optimal Fish Health Through Better Nutrition: Educating your Customers

Show Floor Talks Thu, Aug 22 12:00 pm - 12:30 pm Show Floor Talks: Free Animal Wellness and Retail Topics Located in Hall B/C
Speakers: George Blasiola
 
 

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