Carolyn Brown, owner of Camp Bow Wow in McHenry. Carolyn purchased the franchise five years ago. It had been underperforming for some time. With Carolyn’s guidance revenue has increased over 60% and the McHenry business is now consistently voted best boarding, daycare and training facility in the area. Carolyn credits her success to understanding customer needs & expectations and investing in training and education to keep abreast of emerging trends in pet care industry.